DOA (Dead on Arrival) Policy 

At Cascade Bettas, we take great care in packaging every fish to ensure it arrives in healthy and in excellent condition. In the rare and unfortunate event that your fish is Dead on Arrival (DOA), please follow these exact steps. Any DOA claims must contact us within 2 hours of the official carrier tracking delivery timestamp in order to receive a refund or replacement: 

1. DO NOT OPEN THE BAG

2. Provide your order number 

3. Provide clear photos and brief video of the unopened original shipping bag showing the fish inside

4. Send the photos and video to is via eBay Messages or reach out to Cascade Bettas. 

NOTE: Failure to provide the required photos within the 2-hour window may result in denial of the claim.

Shipping charges are non-refundable and we are not responsible for any shipping delays once in transit